Ticketmaster Tickets Are Mysteriously Disappearing from Customers’ Accounts: How to Stop the Latest Scam

Mar. 15, 2025

A stock image of Ticketmaster on a computer screen.Photo:Matt Cardy/Getty

Matt Cardy/Getty

SomeTicketmasterusers are encountering a mysterious situation where expensive concert tickets they purchased are getting transferred out of their accounts without their permission.

According toNBC Bay Area, which spoke with users of the ticket-buying platform, many are reporting signing into their accounts and noticing that tickets they purchased were gone, having been transferred to people they don’t know.

“I started to freak out,” an individual identified as Nick told the publication. “For our son, we got tickets toImagine Dragons, and for our daughter,Taylor Swift. She’s eight years old and is a huge Swiftie."

A stock image of the Ticketmaster logo on a cell phone.Jonathan Raa/NurPhoto via Getty

Jonathan Raa/NurPhoto via Getty

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“Indeed, my tickets were gone," he shared with NBC. “Both for Imagine Dragons and Taylor Swift. And as you can imagine, pricey tickets… we’re talking thousands and thousands of dollars. I could see my tickets for sale on StubHub. I tell customer service this, and [they said], ‘There’s nothing we can do.’ ”

A representative for Ticketmaster tells PEOPLE in a statement, “Overall, our digital ticketing innovations have greatly reduced fraud compared to the days of paper tickets and duplicated PDFs. Having that digital history is also how we are able to investigate the situation and restore fans’ tickets in nearly every case.”

They added, “Scammers are looking for new cheats across every industry, and tickets will always be a target because they are valuable, so Ticketmaster is constantly investing in new security enhancements to safeguard fans.”

Although NBC noted Nick and some other users were able to retreive their tickets through conversations with Ticketmaster, others apparently had different experiences.

“If you haven’t updated your account recently and if you’re using a password you use in a lot of different places, they can get into your account,” Dan Wall, E.V.P. at Live Nation, Ticketmaster’s parent company, told NBC in a statement.

Ticketmaster.Joe Raedle/Getty

Joe Raedle/Getty

To prevent tickets from being stolen, Ticketmaster tells PEOPLE users should set “a strong unique password for all accounts – especially for their personal email which is where we often see security issues originate.”

Other stolen data at the time included “encrypted credit card information as well as some other personal information provided to us,” Ticketmaster said.

source: people.com