Woman Sues JetBlue After Allegedly Fracturing Tooth on ‘Frozen Solid’ Ice Cream Sandwich During Flight

Mar. 15, 2025

JetBlue plane (stock image).Photo: Robert Nickelsberg/Getty Images

A traveler filed a complaint against JetBlue this week after claiming she was served a “frozen solid” ice cream product that allegedly fractured her tooth during a flight.

Quinonez filed a federal complaint against JetBlue on Tuesday, Oct. 22 in New York Eastern District Court, as she alleged that the airline served her “food at a temperature below what is reasonable or safe for consumption” and did not “warn [her] of the dangerously cold temperature and solid state of the ice cream sandwich she was served.”

Quinonez’s lawyer and JetBlue both did not immediately respond to PEOPLE’s request for comment on Sunday, Oct. 27.

JetBlue plane (stock image).Patrick T. Fallon/Bloomberg/ Getty Images

The “chomp size” ice cream sandwich was provided to Quinonez while on flight 1907 from John F. Kennedy International Airport in New York City to Charles de Gaulle Airport in Paris on Aug. 20, as she was traveling with her fiancé.

She claims the dessert was “frozen solid” when served to her and led her to “sustain severe bodily injuries, including a root fracture of tooth number 10” — also known as the upper left lateral incisor.

The passenger claimed her tooth injury required an emergency tooth extraction, a later implant and additional care, as the lawsuit alleges the airline’s “negligent acts" led to her “pain, suffering, and mental anguish."

“As a direct and proximate result of the acts of Defendant, its agents and/or servants as aforedescribed, Plaintiff sustained severe and permanent bodily injuries, suffered pain, suffering and mental anguish, and incurred expenses for medical care and treatment, all of which are continuing,” the complaint alleges.

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The latest temperature-centric lawsuit comes more than three months after another JetBlue passenger filed a lawsuit claiming she suffered severe burns after a “dangerously hot” cup of tea was spilled on her during a flight from Orlando to Hartford, Conn., in May.

The incident also left her with “mental anguish, anxiety and post-traumatic stress," according to the lawsuit.

A spokesperson for the airline did not respond to PEOPLE’s request for comment at the time.

In that lawsuit, Lewis was seeking damages in an amount greater than $1.5 million, stating that some of her injuries will allegedly be “permanent in nature and/or permanently disabling.”

source: people.com